Terms of Service
Last revised: May 23, 2026
By visiting keystonechimneycleaninggreaternewhaven.com or submitting a service request to Keystone Chimney Cleaning Greater New Haven, you are agreeing to the terms laid out on this page. Please read them before you book or inquire. If you do not agree with any part of these terms, do not use the site or request service from us.
These terms apply to all visitors, customers, and anyone else who interacts with our website or engages our services. We may update this page from time to time, so checking back occasionally is a good idea.
What Services Do We Provide?
We offer professional home services to customers in New Haven, CT and the surrounding areas. The specific work we can take on depends on current availability, scheduling, and a professional assessment of your situation — some jobs may require an on-site evaluation before we can confirm scope or pricing.
When you submit a request through our site, that work may be carried out by independent service professionals or licensed contractors who operate in coordination with us. We stand behind the quality of the work performed, but please be aware that not every job is handled by a single in-house employee.
We reserve the right to decline any service request that falls outside our capabilities, service area, or scheduling capacity.
What Happens If Something Goes Wrong?
Our liability to you is limited to the dollar amount you paid for the specific service in question. We are not responsible for any indirect, incidental, or consequential damages that arise from our work or from any delay, error, or interruption of service — even if we were made aware that such damages were possible.
This means we are not liable for things like lost income, secondary property damage unrelated to the direct scope of work, or costs you incur because a job was delayed. We take our work seriously and aim to do it right, but this limitation of liability is a condition of doing business with us.
What Is Our Cancellation Policy?
We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to offer that time to other customers and keeps things running efficiently for everyone.
Cancellations made with less than 24 hours’ notice may be subject to a late-cancellation fee. If a fee applies in your situation, we will let you know the amount before we charge it. Repeated short-notice cancellations may affect our ability to prioritize future scheduling for your account.
Is the Work Guaranteed?
We stand behind the quality of our workmanship. The specific terms of any workmanship warranty — including duration and what is covered — will be provided to you at the time your service is completed. If you have questions about what is covered before work begins, just ask.
Parts and materials installed during a job may carry their own manufacturer warranties. Those warranties are governed entirely by the manufacturer’s terms and conditions, not ours. We will do our best to help you understand what coverage applies, but we cannot extend or modify a manufacturer’s warranty on your behalf.
Can These Terms Change?
Yes. We may revise these Terms of Service at any time, and the updated version will be posted here at keystonechimneycleaninggreaternewhaven.com with a new effective date. Continuing to use the site or request services after changes are posted means you accept the revised terms. We recommend reviewing this page periodically so you always know what applies.
What Law Governs These Terms?
These Terms of Service are governed by the laws of the State of CT, without regard to conflict-of-law principles. Any dispute arising out of your use of our site or our services will be handled in the appropriate courts located in CT, and both parties agree to submit to that jurisdiction.
Who Owns the Content on This Site?
All content on keystonechimneycleaninggreaternewhaven.com — including text, images, logos, graphics, and the overall branding of Keystone Chimney Cleaning Greater New Haven — belongs to us. You may not copy, reproduce, distribute, or use any of it for your own purposes without our written permission. Unauthorized use of our content or branding may violate copyright, trademark, or other applicable laws.
Have Questions About These Terms?
If anything on this page is unclear or you have questions about how these terms apply to your situation, we are happy to help. Reach out to us directly through our contact page and we will get back to you as soon as we can.